Join Our Team

Office Administrator

We are seeking a reliable and proactive Office Administrator to provide comprehensive administrative support in a busy, fast-paced consignment store environment. The Office Administrator will ensure consistently clear and smooth operations by assisting the retail staff, expertly managing customer and client relations, managing shipping, and handling office procedures. This role requires an experienced administrator who can manage multiple tasks simultaneously and prioritize effectively in a retail setting serving local, national and international clients and customers online and in person.

The ideal candidate will be an energetic, empathetic and level-headed professional with strong organizational skills. They will be a self-starter able to work independently and manage competing demands from customers, clients, colleagues and Owner. They will have experience in managing diverse administrative tasks and supporting both office and retail functions. The Office Administrator will play a key role in supporting and coordinating with the store owner and store manager, ensuring organizational efficiency and store safety, while meeting the immediate needs of our diverse clients and customers. We value the unique skills and experiences each person brings to Around The Block and we are committed to maintaining an inclusive and supportive environment for staff, customers and clients.

What You'll Be Doing

Suppliers & Vendors

• Manage relationships with vendors and service providers, accounts receivable/payable
• Manage and negotiate office vendor and service provider contracts
• Monitor and maintain office and store supplies inventory
• Review and approve office supply acquisitions

Shipping & Mailing

• Responsible for packing and shipping of products
• Responsible for obtaining competitive shipping costs and providing estimates to customers Manage mailed correspondence
 
Processes & Procedures

• Manage office operations and procedures
• Maintain office policies as necessary • Ensure filing systems are maintained and current
• Ensure security, integrity, and confidentiality of data

Scheduling

• Manage, organize and schedule meetings and appointments for Owner
• Manage client bookings aligning to staff capacity and expertise

Customer & Client Support

• Client inventory management – returns, requests to return, breakage, shrink
• Handle client enquiries – inventory, settlements, cheque replacements
• Handle customer enquiries and complaints - online, in person, over the phone
• Assist FOH when needed – busy, in-person client/customer issue/complaint

General Responsibilities

• Drive a safe, secure, and pleasant work environment

Office Administrator Requirements:

• Minimum 3 years proven office administrative, and assistant experience in a retail, customer-facing environment

• Thorough understanding of office administration responsibilities, systems, and procedures

• Excellent time management skills and ability to multitask and prioritize work

• Expert attention to detail and problem solving skills

• Excellent written and verbal communication skills

• Expert organizational and planning skills

• Proficient in Microsoft Office, G-Suite Proven knowledge of A/P & A/R

• Knowledge of business and management principles

Key Skills & Proficiencies:

Technical Skills

Planning and Organization
Time Management
Attention to Detail
Developing Standards Process Improvement
Inventory Control Supply Management Accounting
Microsoft Office,G-Suite
Analysis and Assessment
Problem Solving
Decision Making
Initiative

Engagement Skills

Empathy
Communication
Integrity
Adaptability
Teamwork
Approachability
Composed under pressure
Mature, consistent and rational perspective

This position may lead to an Office Manager position depending on the growth of the candidate and the needs of the business.

Email your resume to unique@aroundtheblock.com